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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Edgar Sifuentes

September 20, 2023

5  out of  5 rating by Edgar Sifuentes
"Getting new car and renters insurance was quick, affordable, and easy to bundle. Jacey is knowledgeable, quick to respond and makes sure to answer all of my questions. Highly recommend Josh Hanna as well as you can tell he cares about the service he's providing and people who represent his agency."

Kathy Castillo

September 6, 2023

5  out of  5 rating by Kathy Castillo
"Great people. Very courteous and really helpful"

Hanna Miller

August 29, 2023

4  out of  5 rating by Hanna Miller
"Really professional and wonderful service."

Kristyl West

August 9, 2023

5  out of  5 rating by Kristyl West
"Getting new insurance was quick and affordable! Jacey is very knowledgeable, answered all of my questions, and helped to make the switch easy."

Lauren LeHan

July 31, 2023

5  out of  5 rating by Lauren LeHan
"Selena is awesome and helpful!"

scott baldeschwiler

June 16, 2023

5  out of  5 rating by scott baldeschwiler
"So I’m not one to change things in my financial life such as phone carriers and insurance companies, if it doesn’t just sound crazy high I leave it alone and deal with it. But here about 3 months ago I received an email from my insurance carrier that my car insurance was going up over a $100.00 a month so that got my attention. I wasn’t sure how I was going to go about getting other quotes so as usual I googled insurance companies in my area and filled out an online questionnaire about what I was looking for so I filled it out and a a day goes by and I start getting phone calls from numerous companies so I mostly let them go to voicemail for about a week. One of those voicemails happened to be Jacey Back with State Farm, I didn’t think much about calling her back because I just figured a well known insurance company like State Farm would be to expensive. But Jacey didn’t give up she called back a few times and finally caught me not working or busy so I answered and talked to her. She went right to work for me, she made it so easy that I also had her check on camper insurance which was significantly lower than the carrier I had so I had her give me a quote on my home insurance and guess what? Yes it was lower so needless to say I switched everything to State Farm so if it wasn’t for Jacey’s help I would still probably be paying way to much for insurance. Thank you Jacey Back for being patient with me through out this change over process."

Back roads with Brenda

May 29, 2023

3  out of  5 rating by Back roads with Brenda
"I lost my mother April 12th and spoke to Mr. Hanna late on a Friday evening about 2weeks after, he had returned my call. He discussed in length what he could do for me, and he was going to advice his staff in the Crowley location. I was switching the payment draft out of out account starting in May. I had closed my mother's checking account in May once I had her death certificate. Nothing bothers me more than someone who doesn't do their job. I called at spoke to a Kristen is what I have written on my note pad. I gave information on new checking account and was told there are no notes anywhere that I spoke to Mr Hanna. I was treated like I was lying and she acted shocked I spoke directly to Mr. Hanna. I received a phone call from a Krysten about a week or two later to get checking account information, which I had already called and given once. I once again gave our checking account information to the lady for the monthly payment to be auto drafted. One 05- 26-23 I received a cancelation notice for none payment. My mother's death certificate had already been sent to the insurance office. I'm already dealing with the loss of two family members with in 5 months and now to deal with this is appalling. Mr Hanna offered to help move my mother policy over to my state farm agent but at that time I said no because I was dealing with a lot. It would just be easier to leave it with hom for the time being . I'm left feeling disrespected and not important enough as a customer. Brenda Cutler"

Chris Combs

May 10, 2023

1  out of  5 rating by Chris Combs
"Keep charging a year after you cancel"

Melanie Espinosa

May 4, 2023

5  out of  5 rating by Melanie Espinosa
"I just want to say how wonderful Jacki is. I have worked with her for 5 years now. She is a delight. Friendly. Knowledgeable, compassionate, forward thinking, I can go on. I have felt confident after speaking with her. I've also worked with Stephany who is as equally delightful and knowledgeable. Josh is a hard working agent who cares about his clients and team. Get an agent like Josh-better yet, have Josh be your agent. Thank you to the hard working team Josh Hanna State Farm!"

Julie Sawyer

February 15, 2023

5  out of  5 rating by Julie Sawyer
"Everyone pleasant and kind. Jacey helped me so quickly! Responded to all my questions and I didnt feel rushed."

Caleb Rose

February 14, 2023

5  out of  5 rating by Caleb Rose
"Jacki was such a great help when I was looking for new car insurance. She made the process very easy and even saved me some money. A+ experience all around!"


February 9, 2023

5  out of  5 rating by Buddy
"Absolutely an amazing team that works here! Gave me as many insurance quotes as I needed before buying a vehicle. They helped with renters insurance and understanding coverage giving me total peace of mind at amazing rates. Couldn’t recommend them enough!"

Berry's Appliances

January 20, 2023

5  out of  5 rating by Berry's Appliances
"Needed to switch our insurance and Jacey was SO helpful and patient. She's a great example of proper customer service. Will be recommending her and State Farm to everyone! So affordable and professional."

USA Furbabies

January 20, 2023

5  out of  5 rating by USA Furbabies
"Best customer experience I have ever had. The Josh Hanna team goes above and beyond."

Patsy Mejia

January 17, 2023

1  out of  5 rating by Patsy Mejia
"I was a customer with Josh Hanna State Farm Agent for several years and referred dozens of people to their office. They failed to let me know that they needed some information and because of their mistake, my insurance was cancelled with no warning. Now instead of fixing their mistake, they are trying to charge me DOUBLE For the same coverage!!!"

McKenna Hall

January 13, 2023

5  out of  5 rating by McKenna Hall
"Awesome customer service! Jacey was extremely helpful in answering all of my questions."

Christian Rivas

January 2, 2023

5  out of  5 rating by Christian Rivas
"I recently switched over from progressive to state farm. Jacqueline was able to get me a way better rate for my home and auto! The service was great and the process flowed seamlessly. Thank you!"

Kta Alosilla

December 19, 2022

5  out of  5 rating by Kta Alosilla
"Very helpful and kind! Helped us saved money without being asked."

Kaci Colbert

December 19, 2022

5  out of  5 rating by Kaci Colbert
"I have always enjoyed working with Josh Hanna's State Farm. Selena Mosqueda is definitely the best to deal with. They are always so fast helping with anything you need."

Becca Smith

November 25, 2022

5  out of  5 rating by Becca Smith
"Krysten is AMAZING! We had a hit and run at our residence. I had an enormous amount of stress involving the claims department and by no means think they are great, however Krysten is the ONLY person who took the time to help me. She took ownership of the mistakes and the non communication due to the claims department. She didn't have to do this but she knew that I was in need of someone who would help me. She was patient and very kind. When she said she would do something SHE DID IT. When she said she would call me back, SHE DID. State Farm (the Company) has not been so great. I think they should hire more employees who are as dedicated, empathetic, kind and sincere like Krysten. She has a heart for the consumer and knows how to treat people. She is a huge asset to Josh Hanna and it would be a sincere loss if she were to ever leave his business. Thank you Krysten for not only walking me through this entire ordeal but for being so diligent in your mission and for being such a kind soul. there should be many rewards for you simply because of the incredible work ethic and integrity you have!!"

Julie Harwell

November 1, 2022

5  out of  5 rating by Julie Harwell
"Love Josh Hanna State Farm. Jonnie is always super helpful and so pleasant on the phone. I feel like she really looks out for us and helps make the best decisions for our families needs."

Miranda Bartkowski

November 1, 2022

5  out of  5 rating by Miranda Bartkowski
"Wow! Krysten Malcolm is the friendliest, most kind service member I have ever spoken with. Great job! Thank you for taking such good care of us!"

Courtney Jean

October 31, 2022

5  out of  5 rating by Courtney Jean
"If you’re looking for an insurance company you can trust, you won’t be disappointed here. The offices girls are so nice and Josh is so knowledgeable. Always nice to know you’re in good hands when it comes to insurance. Krysten, thank you for encouraging me to switch. I couldn’t be happier!"

Sergio Pedro

October 31, 2022

5  out of  5 rating by Sergio Pedro
"As a business owner I’m always in a hurry. I get tired of those companies that want me to use my computer or automated system. Thank you Krysten for making it easy for me to call in and make a quick payment over the phone."

Jasmine Cabrera

October 31, 2022

5  out of  5 rating by Jasmine Cabrera
"Good service is hard to find these days. Josh’s office doesn’t disappoint. I was a bit confused about something and Krysten in the office took the time to not only explain everything to me but also get to know my situation and make sure I was covered properly. I truly felt like she cared about me and am so happy to know they will be there for if an unfortunate situation occurs and I need them."